Identifying and understanding the needs of both clients and employees

Delivering the White Glove Experience to Clients and Employees

Sarah Krom, CPA,MST & Emily Gasparro

The success of both clients and employees is crucial to building a thriving organization. While challenging, fostering a culture that prioritizes both groups is achievable and rewarding. SKC's Sarah Krom and special guest, Emily Gasparro, Founder and CEO of Gasparro Business Consulting, have an insightful discussion where they take a deep dive into strategies to help your team consistently deliver a "white glove" experience to your clients, ensuring they receive exceptional value and memorable service while cultivating a culture of employee success.